Refund & Return Policy

📦 Refund & Return Policy – SnapBuy

At SnapBuy, we want you to love your purchase. If for any reason you're not fully satisfied, we’re here to help! Please read our policy below carefully.

🔁 Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging with tags still attached.

  • A proof of purchase (order number or receipt) is required.

To initiate a return, please contact us at [your email] with your order number and reason for return.

Please do not send your item back without prior authorization.

🚫 Non-Returnable Items

Certain types of items cannot be returned:

  • Sale or clearance items

  • Lingerie, swimsuits, or undergarments (for hygiene reasons)

  • Gift cards

💸 Refunds

Once we receive and inspect your returned item, we will notify you via email.

If your return is approved:

  • A refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email].

🚚 Return Shipping

  • Customers are responsible for return shipping costs.

  • If the item is defective, damaged, or incorrect, SnapBuy will cover the return shipping costs.

📩 Contact Us

For any questions or concerns, feel free to contact our customer support at:

Email: support@snapbuy.com
Phone: [optional number]
Hours: Monday–Friday, 9am–6pm